Data Protection.

Precedent Estate Management Ltd (“Precedent”, “we”, “our” or “us”) is committed to protecting the privacy and security of personal data. We process personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable data protection legislation.
This Privacy Policy explains how we collect, use, store and protect personal data when providing our services or when individuals interact with our business.

Who We Are

Precedent Estate Management Ltd is a provider of estate management, leasehold management and property consultancy services throughout England and Wales.
Depending on the nature of the services provided, Precedent may act as either a Data Controller or a Data Processor.
Where we determine the purposes and means of processing personal data, we act as the Data Controller. Where we process personal data solely on behalf of and under the instructions of a client, such as a landlord, resident management company, right to manage company or other property owner, we act as a Data Processor.

Information We Collect

In the course of providing our services, we may collect and process personal information including names, postal addresses, email addresses, telephone numbers, property addresses, correspondence, payment information, identification documents where required, and any other information necessary to deliver our services or comply with our legal and regulatory obligations.

How We Use Personal Information

Personal information is processed only where necessary for the provision of our services, the administration and management of property interests, responding to enquiries, complying with legal and regulatory obligations, managing contractual relationships, recovering debts, preventing fraud, maintaining accurate records and protecting the legitimate interests of our business and our clients.
Where appropriate, personal information may also be used to communicate service updates, statutory notices, consultation documents or other information relating to property management.

Lawful Basis for Processing

We process personal data only where a lawful basis exists under the UK GDPR. Depending upon the circumstances, processing may be necessary for the performance of a contract, compliance with a legal obligation, the pursuit of our legitimate interests or, where required, the consent of the individual concerned.

Sharing Personal Information

We will only share personal information where it is necessary and lawful to do so.
Information may be shared with landlords, management companies, resident management companies, right to manage companies, contractors, professional advisers, insurers, accountants, legal representatives, financial institutions, regulatory bodies, local authorities, utility providers, software providers and other organisations engaged in the delivery of our services.
Where Precedent acts as a Data Processor, information will only be processed and disclosed in accordance with the instructions of the relevant Data Controller unless otherwise required by law.
We do not sell personal information to third parties.

International Transfers

Personal information is generally processed within the United Kingdom or the United Kingdom’s recognised jurisdictions. Where information is transferred internationally, appropriate safeguards will be implemented to ensure compliance with applicable data protection legislation.

Data Security

We maintain appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. Access to personal information is restricted to those who require it for legitimate business purposes.

Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal, regulatory and contractual obligations, and to establish, exercise or defend legal claims. Retention periods are reviewed regularly.

Your Rights

Individuals have rights under data protection legislation which may include the right to request access to personal information, request rectification of inaccurate information, request erasure where appropriate, restrict or object to processing in certain circumstances, request data portability where applicable and lodge a complaint with the Information Commissioner’s Office.
Requests relating to personal data will be considered in accordance with applicable legislation.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website usage and enhance the user experience. Further information is available within our Cookie Policy.

Contact

Questions regarding this Privacy Policy or requests relating to personal data should be directed to: Precedent Estate Management Ltd

If you remain dissatisfied with how your personal information has been handled, you have the right to complain to the Information Commissioner’s Office (ICO). We would, however, appreciate the opportunity to address your concerns before you contact the ICO.