Service Standards & Fees Policy.

01Service Standards Policy

This policy applies to all management and consultancy instructions undertaken by the company.

Services are provided in accordance with:

• The relevant lease or transfer
• The management agreement
• The consultancy scope
• Applicable statutory requirements

02Communication

• Written correspondence is acknowledged within a reasonable timeframe
• Substantive responses are provided once the relevant information has been reviewed
• Formal complaints are handled under the published Complaints Procedure

03Financial Administration

• Service charge budgets are prepared annually where required
• Expenditure is reviewed and authorised in accordance with the lease
• Financial records are kept up to date as the year goes
• Year-end reconciliation statements are issued where the lease or agreement requires them

04Compliance & Statutory Administration

Where instructed, the company will administer:

• Statutory consultation procedures
• Lease compliance correspondence
• Companies House filing support
• Insurance placement and renewal

Where matters require regulated legal activity, clients will be referred to an appointed solicitor.

05Record Keeping

Operational and financial records are retained in accordance with statutory and regulatory requirements.

06Administration Charges Policy

Administration charges are applied only where provided for within the lease or transfer and are subject to statutory rights under Schedule 11 of the Commonhold and Leasehold Reform Act 2002.

Published administration fees are reviewed and re-published each year, before 1 January. Contract holders will be notified if an annual review changes any fee.

07Arrears & Lease Compliance Administration

Where required, covenant enforcement and service charge or ground rent arrears matters are referred to external debt recovery and/or legal services.

08Management Information Packs

Expedited and priority services are completed exclusively at the request of the paying customer, and are available subject to operational capacity.

09Post-Completion Administration

A transfer and a charge registered at the same time may be served as one notice, reducing the fee to £75 for both.

Certificates of Compliance are issued following verification of compliance or documentation required under the lease or restriction. This service does not constitute legal advice. £75 is the fee for receipting a pre-drafted certificate. A drafted and receipted certificate is available for £125.

10Payments & Out-of-Hours

There is no administration charge for reporting a genuine emergency.

11Management Agreement & Consultancy Rates

Where Precedent is appointed under a management agreement, the management fee already includes an agreed allowance of director time. Time beyond that is charged as follows:

Section 20 consultation is priced per unit, per notice, and quoted on request.

For consultancy instructions:

Quotations are available on request.